56 Repulse Bay Road is a luxury residential complex of 49 duplex units and four simplex units, of approximately 189,000 sq ft (gross floor area). Situated right on the edge of Repulse Bay, each individual unit boasts spectacular, unobstructed full sea views.
Savills was appointed in 2001 to provide an asset management service on behalf of the owner. Particular skill was required during an intensive external refurbishment programme costing HK$200 million over three years and which went on while the majority of tenants were in residence. A complex redesign of the entire property’s outlook, it involved over-cladding the building with modern APOLIC® (an aluminium composite material) panelling and replacing all windows to tackle a serious water-proofing problem. In 2004, we were also appointed the DMC Manager while continuing as asset managers for the unsold houses.
MGPA and the incorporated owners of 56 Repulse Bay Road
To minimise inconvenience to residents, Savills improved communications immediately upon takeover. We arranged daily briefings with the tenants, ensuring that they were fully aware of every stage of the project. We also assisted some in temporarily relocating to other units while the window replacement work was being carried out, which involved packing up and taking detailed inventories of each tenants’ furniture and possessions. Savills has also raised the bar in making sure the needs of every resident are comprehensively catered for with a customer services manager leading a new team of officers and a concierge facility on-site.
How we added value
As with Savills best practice, we continually monitor ways of reducing operating costs for all our developments, and 56 Repulse Bay Road was no exception. At each contract's expiry, we review the contractor’s performance and ensure the new contract offers the ‘best fit’ of service for the users’ needs at the best price. The lift maintenance contract was awarded to a new contractor offering the same level of service on a fully comprehensive maintenance contract but achieving a 65% annual saving. We also reduced energy consumption and installed timers on lift equipment to save energy in the hours they remain idle.